NEWCUSTOMER EXPERIENCE
CX Dashboards
Unified dashboards that consolidate service, satisfaction, and agent performance metrics in real time.
CATALOG
The latest from our catalog.
New modules, capabilities, and integrations we keep adding to our offering.
NEW
NEWOPERATIONS · AI
AI Control Tower
An intelligent control center that correlates events, prioritizes incidents, and anticipates operational risks.
NEWPLATFORM
AI Platform
A generative and predictive AI engine integrated into your ecosystem to automate processes end to end.
NEWAUTOMATION
Now Assist Workflows
Generative AI assisted workflows that resolve requests and approvals without manual intervention.
NEWSECURITY
Security Operations
Security incident detection, prioritization, and response connected to your IT operation.
INTEGRATIONS
Genesys Cloud Connect
A native connector between ServiceNow and Genesys Cloud that unifies cases, conversations, and customer data.
THE IPSUM JOURNEY
A journey that doesn't end at Go Live.
Every stage adds value. Click a phase to see what we do in it.
STAGE 1
Discovery
We take the time to understand your operation, current processes, and business goals before proposing a single line of configuration.
STAGE 2
Solution Design
We design the solution architecture aligned with your strategy, with a focus on scalability and best practices.
STAGE 3
Agile Delivery
We execute in sprints with visible deliverables and constant feedback — no last-minute surprises.
STAGE 4
Quality Assurance
Every release goes through rigorous quality validation before reaching production.
STAGE 5
Go Live
We support the launch with a structured deployment plan that minimizes operational risk.
STAGE 6
Hypercare
Intensive support during the weeks following launch, resolving any adoption friction right away.
STAGE 7
Customer Success
A Customer Success Manager provides ongoing follow-up, with executive reports and platform health checks.
STAGE 8
Continuous Innovation
The project doesn't end in production: we identify new opportunities and evolve the platform with you.
WHAT MAKES US DIFFERENT?
Much more than a technical implementation.
Specialization in ServiceNow and Genesys
Real technical depth in both platforms, not generic IT knowledge.
Agile methodologies
Sprints, visible deliverables, and constant feedback throughout the project.
Quality in every release
Rigorous validation before any change reaches production.
Transparent communication
Executive reporting and honest progress updates — no last-minute surprises.
Continuous innovation
Proactive improvement recommendations, not just corrective maintenance.
CUSTOMER SUCCESS
The partnership continues after Go Live.
Our Customer Success model is one of Ipsum Technology's key differentiators: we aim to be your long-term technology partner.
Executive Reviews
The goal: to become the go-to technology partner for your operation — not just for the initial implementation.
Let's talk